Mate 10 PRO 6GB RAM 64GB ROM 6.0”Kirin 970 2160×1080 3 Cameras NFC Fingerprint Fast Charge 4G LTE Smartphone
Q:6 months Qualtiy Warranty A: 1)When you received the product with problem, please offer the photos or short videos as proof within 3days upon receiption,then we could bear $10 returned shipping cost 2)in 1 month upon receiption, you bear one way shipping cost for sending to us, we will bear the shipping cost for sending back to you. 3)After 1 month upon receiption, two way shipping cost(including shipping cost from China to your address) will be both on you. Q:Does it have Google Play and Multi-language? Phone Box is sealed ?
A:We usually open the original sealed box to install multi-language and google play store on the phones! pls kindly notice that incomplete translation cannot be avoided no matter official or unofficial ROM.
Q:About System Update
A:You are not advised to do OTA update if we didn’t write it in the description. Most of Mobile’s OTA update function will be removed when install Multi-language firmware. if you update by yourself,you will lost the warranty. Also,not all the phones have OTA .
Q:How can I type in my native language?
A:Please download Google Keyboard by yourself when you receive the cellphone.
Q:How should i know that the phone can work in my country or my location ?
Q:How do you declare to customs?
A:We usually declare as “Mp4 player(gift)” value $20 each for EMS & Aliexpress Standard Shipping,and ” phone (gift) “value $30 each for DHL. in addition, We declare real name and real value for the orders from Belarus,Isreal,Chile,Portugal,South Korea and Greece.(if you have special request about the declaration and value,pls leave us a message in your order page)
Q:Who pay for the custom fee ?
A:Our saling price does not include the custom fee or DHL remote fee,and it is buye’s duty to pay custom fee
Q:What is DHL remote area?
A:When your delivery address is too far from main Logistic Centers,extra $35 remote area charged by you according to the company’s policy.you can check by yourself from the following website to see whether your own address belongs to remote area or not
Q:What if i get the gifts or the adapter with problems ?
A:So sorry that we do not accpet any dispute for those. otherwise we would not send to you.
Q:Can i get the price difference if price fall down after I make order ?
A:No! the market price changes every day,so we will not refund the price difference
Q:Can i return the phone to you if i do not want it anymore after it sent out or after i got the phone?
A: Pls kindly consider carefully if you need it or not before you order the phone in our store ,we do not accept any disputes for sending back the phone to us without any problems once we sent it out .